FAQs

Frequently asked questions

How soon will I see results?

It depends on the concern. Hydration and glow are often visible within a few days, while changes in tone, texture and firmness build gradually — give any active formula four to six weeks of consistent use to see its best work. Skincare rewards routine, not rush.

Is your skincare suitable for sensitive skin?

Most of our formulas are designed to be gentle enough for daily use on most skin types. If your skin is sensitive or reactive, always patch test first (a small amount on the inner forearm for 24 hours) and introduce one active product at a time so you can see how your skin responds.

How do I layer everything in the right order?

A simple rule: thinnest to thickest. Cleanse, then toner, essence, serum, moisturiser — and always finish with SPF in the morning. You don’t need every step every day; consistency matters more than quantity.

Do I really need SPF with these?

Yes — especially when using brightening or exfoliating ingredients like glycolic acid and kojic acid, which can make skin more sensitive to sunlight. Daily SPF protects your results and your skin.

Are your products authentic K-beauty formulas?

Our range is built around the ingredients that made Korean skincare loved worldwide — PDRN, snail mucin, peptides and niacinamide — in formulas designed to deliver a visible, healthy-looking glow.

When will my order arrive?

Orders are typically dispatched from the UK within 1–2 business days, with delivery usually following within a few working days. You’ll receive tracking as soon as your order ships. See our Shipping & Returns page for full details.

What is your returns policy?

If something isn’t right, you can return unopened items within 14 days — just reach out to our team and we’ll guide you through it. Full details are on our Shipping & Returns page.

Still have a question?

We’re happy to help — get in touch and we’ll get back to you.